Looking to get in touch?
Not sure what to pick?
Unsure if that wine will make a good pairing with your meal?
Whether you have a question about our wines, need help placing an order, or just want to say hello, we're here to help.
You can contact us by filling out the form below or send us an email to: info@nuwines.eu
We'll do our best to get back to you within 48 hours.
We also love connecting with our customers on social media. Follow us to stay up to date on our latest products, promotions, and events.
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Frequently asked questions
Wines are stocked up on a regular basis.
If a wine you want is out of stock, please feel free to shoot us a message with the wine you are looking for in the subject line. We will send you a notification when they are back in stock!
Our customers' satisfaction is our number one priority.
We offer a full refund on returns within 15 days of delivery if the bottles have not been opened.
Please note that customers will be responsible for shipping costs.
Any returns must arrive in perfect condition in order to be elegible for a refund.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
All orders leave our warehouse within 2 business days.
Standard delivery to Continental Portugal usually takes around 4 business days from the time you place your order and the time it arrives at your doorstep.
If your order hasn't arrived after two weeks, please contact us.